# Support

> Report a bug or request a feature from the Support page, and follow the June team's replies in the same place.

Source: https://www.dearjune.ai/docs/support

When something is broken, or June is missing something you need, tell the
June team on the **Support** page. Your reports and the team's replies stay
there, so you can follow up.

1. Open the account menu at the bottom of the sidebar and choose **Support**.
2. Open **New report** and choose **Report a bug** or **Request a feature**.
3. Fill in the form, add screenshots if they help, and send it.

## Report a bug

Choose **Report a bug** when June does something unexpected or fails to do
something it should. The form asks for a title, a description, the steps
to reproduce it, what you expected and what actually happened. Good reports
name:

- where it happened: web, the mobile app or Slack, and which chat,
- the steps, specific enough for someone else to follow,
- when it happened, roughly,
- which integration was involved, if any.

> On the web, in our project chat, I asked June to save the weekly report
> to Google Drive at about 10:30 Berlin time. The save failed, although my
> work Google Drive account appears connected. I expected a document in our
> Reports folder; no document appeared.

## Request a feature

Choose **Request a feature** when June works as designed but you need
something it does not do. Describe the job you are trying to get done and
what you do today instead; that helps more than a finished design.

## Screenshots

Add up to 5 images of up to 10 MB each to a report, or paste them straight
into any field. Check them before you send and remove passwords, customer
data or anything else the team does not need. Screenshots are shared as
links the support team can open without signing in to your June account;
do not include anything that needs to stay private.

Wait for uploads to finish before sending. If an image upload fails, add
that image again or send the report without it. If submitting the report
fails, the form keeps your text so you can retry.

## Follow your reports

**My reports** lists everything you sent, with its status and a count of
new replies. When the team answers, a dot appears on your avatar at the
bottom of the sidebar, and **Support** in its menu shows how many replies
are new. Open a
report to read the thread and reply. Add new details there rather than
sending a second report.

## On your phone

The mobile app opens the same Support page: on iPhone, press and hold the
June icon on the home screen and choose **Bugs or any issues?**.